Privacy Policy

Effective Date: January 1, 2025

SpeakPro Yokohama ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://microcosmical.pro and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for our coaching services
• Fill out consultation request forms
• Subscribe to our newsletter
• Contact us via email or phone
• Participate in surveys or feedback forms

This information may include:

• Full name
• Email address
• Phone number
• Professional background and experience
• Career goals and coaching objectives
• Payment information (processed securely through third-party providers)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and managing our coaching services
• Processing consultation requests and scheduling sessions
• Communicating with you about services, appointments, and updates
• Sending promotional materials and newsletters (with your consent)
• Improving our website and services based on user feedback
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring website security
• Complying with legal obligations and resolving disputes

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, including:

• Payment processing companies
• Email service providers
• Website hosting services
• Analytics providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmission using SSL technology
• Secure servers and databases
• Regular security assessments
• Access controls limiting who can view your information
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typically, we retain:

• Client information for the duration of service provision plus 7 years for legal and tax purposes
• Marketing contact information until you unsubscribe or request deletion
• Website analytics data in aggregated form indefinitely

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of inaccurate information.

6.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

6.3 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.4 Opt-Out

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly using the information below
• Adjusting your account preferences

6.5 Cookie Control

You can manage cookie preferences through our cookie banner and your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending email notification for material changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

12. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

This Privacy Policy is compliant with applicable data protection regulations including GDPR and is designed to meet Google Ads policy requirements.